See you later alligator….   Not the most professional way to wish a client farewell. But what is the right way to make sure you end a client relationship on good terms?   For me, it has been sending each departing client a thank you email along with my ‘Client Goodbye Packet’. Last week we […]

Congratulations! You have landed a new client! Now what? You’ve heard me talk about healthy boundaries with clients, and now is the perfect time to establish them.  I have had success using welcome packets to not only show my appreciation and gratitude for a new client’s business, but also to communicate my preferred way of […]

We have all had those days, days where you feel like you are a firefighter instead of a business owner. You just want to take a break, but the phrase ‘just one more thing’ keeps going through your head until midnight, when you finally crawl into bed exhausted. This can become a vicious cycle if […]

Have you ever heard the saying it’s not what you know, it’s who you know? Connections naturally form in a place of business; coworkers depend on you and you on them to complete tasks. These connections often lead to friendships and possibly more career opportunities. So, how do you build connections without working in a […]

My client gave me an ultimatum   And I don’t say that to scare you. I actually really enjoyed working with this client but she wanted me to switch to a system that my team currently does not use (and frankly I HATE) and that if I didn’t, she would be giving her 30-day notice. […]

Who doesn’t LOVE client referrals? I mean as a business owner referrals are the dream way to land clients. You don’t have to look for new clients or endlessly pitch yourself on Facebook threads. They just come to you which is exactly why you need a referral program.   Let’s dive in!   Besides the […]

Imposter Syndrome – who has felt this before in their business?    I didn’t realize how many people have dealt with imposter syndrome until I released my course, The Virtual Breakthrough. I had a couple of my students reach out to me about this topic so I added this lesson to the course. I thought […]

You should never work with a client that you do not enjoy working with and also you need to have the courage to say no to someone who may want to work with you but you do not feel the same. Being the boss has so many advantages but there always comes a time where […]

Setting boundaries with clients is vital to creating the separation between an employee/employer relationship and instead create a client/service provider relationship. When you work with clients you want to make sure you establish boundaries early on in the relationship so your client goes in knowing what to expect from you in terms of communication and […]

We all love client referrals, most would argue they’re the best way to gain new clients. The thing with client referrals is that they’re most likely talking to their friend about what they’re paying you and what services you provide for them.   In the last blog post, we discussed how to raise your rates. […]